Q. What brands and models of laptop do Bits n Bytes specialize in?
A. We can repair all brands and models of computers.

Q. What kind of costs are involved in repairing a computer?
A. Generally we try and complete your request within our Flat Rate Repair, to include some parts. However we prefer to send you an initial quote to ensure that we can complete your needs within a reasonable cost. Some restrictions do apply. Refer to Flat Rate Repair details.

Q. Does the Flat Rate Repair Cost include repair and all the components?
A. No. Some of the components are not covered under flat rate repair and other additional costs maybe involved. A full estimate will be provided to the customer before we begin the order. Refer to Flat Rate Repair details.

Q. What is the 2 Day turn around service?
A. 2 Day turn around service means that once you approve our estimate, your product will be returned to you within 48 ours for a Flat Rate additional cost of $229.00 prepaid in advance. Additional packaging and shipping costs will apply.

Q. What is the 7 Day turn around service?
A. We will return your repaired laptop to you in 7 days after you have approved the estimate. The 7 Day Turn around service cost is $159 prepaid in advance. Additional packaging and shipping costs will apply.

Q. What is regular service?
A. Regular service means that the repair will be performed once we receive all the necessary parts. Regular repair charges are $99 prepaid in advance. Additional packaging and shipping costs will apply. Refer to Flat Rate Repair details.

Q. Can I have access to the repair service over the weekends?
A. Yes, Our service is available 24/7. Your call will be returned as soon as possible. Please ensure you leave us the necessary details so we can expedite your response.

Q. Is there any charge for no fix?
A. We have No Fix No Fee Policy.** Refer to the No Fix No Fee Policy terms and conditions below.

Q. Are there any charges if I don’t approve the estimate?
A. A minimum Diagnostic and Inspection fee of $29 will apply in all cases.

Q. How do I check my order status?
A. An Order number will be provided with an estimate. You can check your order status online at any time.

Q. Is the information I have provided secure?
A. Yes all your personal information is secure and will not be shared with other parties. You will only be contacted for information pertaining to your order.

Q. Do you provide networking services?
A. Yes, we provide all networking services - LAN, WAN, Secure wireless and Power over Ether.

Q. Who can get the remote service?
A. Any customer using windows based computers connected to internet can have access to the remote service.

Q. What are the Charges for Remote Service?
A. Please call us at our Toll Free Number for more information.

Q. Is the Remote service secure?
A. Yes, our remote service is 100% secure with 256bit encryption.

Q. What can be fixed with remote service?
A. Software installation, System cleanup and Optimization, Firewall and antivirus configuration, Troubleshooting and Training.